Help centre

Everything you need to get the most out of PilotPost, step by step. Can't find an answer? Read the FAQ or email us at support@pilotpost.social.

Getting started

Quick startGo from a new account to your first scheduled post in about five minutes.
Install the phone app and turn on notificationsAdd PilotPost to your iPhone or Android home screen and get alerts when a post fails or needs your approval.
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Connecting your accountsHow connecting works, the one-account-per-network rule, and how to reconnect or remove an account.
Connect Facebook, Instagram and ThreadsWhat you need before connecting Facebook Pages, Instagram Business or Creator accounts and Threads.
Connect LinkedIn, TikTok, YouTube and PinterestHow to connect LinkedIn, TikTok, YouTube and Pinterest, and choose your Pinterest board.
Connect X (Twitter) and BlueskyConnect X with one click and Bluesky with an App Password, plus the limits for each.
Connect a Telegram channel or groupCreate a Telegram bot in two minutes and let PilotPost post to your channel or group.
Connect WhatsApp BusinessSend posts to opted-in contacts using your own WhatsApp Business Cloud API number.

Creating a postEvery part of the composer explained, from choosing accounts, covers, tags and labels to scheduling.
Your media libraryKeep every image and video in one place and reuse them in new posts.
Adding sound and musicAdd a sound to a video, turn images into a video with sound, and use TikTok's recommended music.
Hashtags and saved setsAdd hashtags separately from your caption, save sets you reuse, and stay within each network's limits.
What each network needsThe rules every network sets for a post to publish, including character limits, media and hashtags.
Bulk scheduling from a spreadsheetSchedule up to 200 posts at once by uploading a CSV file from Excel, Google Sheets or Numbers.

Team members, roles and approvalsInvite people into your PilotPost account with their own login, choose their role, and approve posts before they go out.

Insights: how your posts are doingViews, likes, comments and shares for your published posts, your top posts, the best times to post, follower growth and CSV reports.

Your Start Page (link in bio)Set up a link-in-bio page at pilotpost.social/@yourname with your links, social icons and theme, and see its views and clicks.

Plans and billingThe free trial, choosing, changing or cancelling your plan, and what happens if a payment fails.
Login, password and two-step verificationLog in with Google or a password, reset a forgotten password, and protect your account with a 6-digit code.
TroubleshootingFixes for the most common problems, such as failed posts, reconnect messages and missing emails.