My post failed
Open Calendar → Needs attention. Each failed post shows the network's reason. The most common ones:
| Message | What to do |
|---|---|
| Account needs reconnecting / "Please reconnect" | Go to Accounts, click Reconnect on that network, then Retry now. |
| Needs an image or video | Instagram, TikTok, YouTube and Pinterest need media. Add an image or video, or untick that network. |
| Needs a video or at least 2 photos (TikTok) | Add a second photo, or add a sound so your image becomes a video. |
| Too many hashtags | Instagram allows 5 and Threads allows 1. Remove some. |
| Video isn't supported (X or Bluesky) | Untick X or Bluesky for video posts, or use images. |
| You can post once per day on X | Pick another day for this post, or untick X. |
| Image too large | Use a smaller image. Bluesky needs images under 1 MB. |
I can't connect another network
Your plan may already have its maximum number of networks connected. The counter at the top of the Accounts page shows it; Starter allows 5. Remove one you don't use, or upgrade under Billing.
A network shows "✓ Connected" but I want another account there
Each PilotPost account connects one account per network. Remove the current one first, or create a separate PilotPost account for the other brand.
I didn't get the password-reset email
Check your spam folder, and that you typed the email you signed up with. The email comes from noreply@pilotpost.social.
Google sign-in shows an error
Try again in a private window. If it keeps failing, log in with your email and password, or use Forgot password? to set one.
My subscription is paid but the app says I need a plan
Make sure you paid with the same email as your PilotPost account. If you used a different one, email us with both addresses and we'll link them.
Still stuck?
Email us and tell us what you were trying to do. A screenshot of the error helps a lot.