Frequently asked questions

PilotPost is a social media scheduler. You write a post once, choose which of your social accounts it goes to, and PilotPost publishes it to all of them, either straight away or at the date and time you pick.

Facebook Page, Instagram, Threads, LinkedIn, X (Twitter), TikTok, YouTube, Pinterest, WhatsApp Business, Telegram and Bluesky. Every plan includes every network.

Connect your accounts on the Accounts page, then click New post. Write your text, add images or a video, tick the accounts it should go to, pick a date and time, and click Schedule. That's it: it appears in your calendar and goes out on time.

No. For most networks you log in on the network's own page and approve access, so we never see your password. Bluesky uses an App Password you can revoke at any time, WhatsApp uses a token from your own WhatsApp Business account, and Telegram uses your own bot, which you can remove from your channel whenever you like.

Yes. Instagram only allows scheduling tools to publish to Business and Creator accounts. Switching is free in the Instagram app under Settings → Account type and tools.

No. Each PilotPost account connects one account per network: for example one Facebook Page, one Instagram account and one LinkedIn profile. To manage another brand, open a separate PilotPost account for it.

Yes. Scheduled posts are published for you at the time you choose. You don't need to be online or tap a notification. Each published post links to the live post in your calendar.

Yes. One post can go to all your connected accounts at once. The composer counts characters for each network as you type and warns you before you schedule if something breaks a network's rules.

Yes. You can attach JPG, PNG, WEBP or GIF images, or MP4 and MOV videos, up to 250 MB per file. Some networks have rules: Instagram and TikTok need an image or video, YouTube needs a video, and Pinterest needs an image.

Yes. Videos sent to Instagram are published as Reels, videos sent to TikTok are published as TikToks, and vertical videos under 3 minutes sent to YouTube become Shorts.

Yes. Every plan includes one post per day to X, because X charges for each post made through its API. Your other networks aren't affected.

As far ahead as you like. Pick any future date and time, or publish immediately.

Your own. The time you pick is the local time on your device, and your calendar shows everything in your time zone.

We retry automatically, up to three times, in case a network is briefly down. If it still fails, for example because a network rejected the post or an account needs reconnecting, it appears under Needs attention in your calendar with the reason and a Retry button.

You can delete a scheduled post from your calendar at any time before it goes out, then schedule a new version. Drafts can be reopened, edited and scheduled whenever you like.

Not yet. You create posts in the composer, and each post can go to many accounts at once.

Not yet. Your calendar shows what was published, with a link to each live post, and anything that needs attention. For likes, reach and followers, use each network's own insights for now.

Starter €19/mo (5 accounts), Pro €49/mo (15 accounts), Agency €129/mo (50 accounts). Every plan includes every network. See the pricing and plan comparison.

No. Plans are paid monthly, with no contract, and you can cancel at any time.

Plans are billed monthly through Whop, our secure payment provider. We never see or store your full card details. Prices are in euros (€); if your card is in another currency, your bank converts it.

Yes. Upgrade, downgrade or cancel from the Billing page whenever you like. There's no contract and no need to contact sales.

If you cancel, you keep access until the end of the month you've paid for. If a payment fails, you get a short grace period to update your card. After that your account is paused and scheduled posts are held. As soon as you pay, everything resumes, and nothing is deleted.

Subscriptions are non-refundable except where required by law. If something went wrong, email us at support@pilotpost.social and we'll make it right.

Yes, with one PilotPost account per client. Each PilotPost account holds one brand, with one account on each network, which keeps every client's posts and logins separate.

Each PilotPost account has one login. Teams usually share the login for a brand. Turn on two-step verification to keep a shared login secure.

Yes. Everything runs over HTTPS, social access tokens are encrypted, passwords are hashed, and our servers are in the EU. We never sell your data or use your content for advertising.

We follow the GDPR. Your data is hosted in the EU, used only to run the service, and you can ask us to access, export or delete it at any time. See our Privacy Policy.

Yes. Go to Security in the app and scan the QR code with an authenticator app such as Google Authenticator. After that, logging in needs your password and a 6-digit code from your phone.

Click Forgot password? on the login page and we'll email you a link to choose a new one.

Remove any connected account on the Accounts page, or see our Data deletion page to delete everything.