PilotPostShare a moment with a customer
Show the people you work for (with their permission).
Template
This week [customer, with permission] [what they came to you for]. [what you did for them]. The best part: [their reaction or result]. Moments like this are why we do this.
Example
This week Amira came in looking for a gift for her dad's 70th. We engraved his favourite saying on a leather wallet. The best part: he called the shop to say thank you. Moments like this are why we do this.
Tips
- Always ask the customer before you post.
- Use their exact words if they wrote you a message.
Best on: Facebook, Instagram, LinkedIn
Frequently asked questions
When should I use the "share a moment with a customer" template?
Show the people you work for (with their permission).
Which networks is this template best for?
It works best on Facebook, Instagram, LinkedIn, but you can post it on any network. Shorten it for X and Bluesky, and add a photo or video for Instagram and TikTok.
Can I change the wording?
Yes, and you should. Replace everything in [square brackets] and adjust the rest so it sounds like you. The template is a starting point, not a script.