PilotPostAnnounce a change of hours or service
Tell customers about holidays, closures or new hours.
Template
Heads up: [what's changing] from [date]. New [hours/details]: [details] [What customers should do, if anything]. Thanks for your patience!
Example
Heads up: we're closed for the holidays from 24 to 27 December. New hours from 28 December: Mon–Sat 8am–6pm, Sunday 9am–2pm Order Christmas cakes by 20 December. Thanks for your patience!
Tips
- Also update your Google Business Profile and website.
- Schedule it a week ahead, then again the day before.
Best on: Facebook, Instagram, WhatsApp Business, Telegram
Frequently asked questions
When should I use the "announce a change of hours or service" template?
Tell customers about holidays, closures or new hours.
Which networks is this template best for?
It works best on Facebook, Instagram, WhatsApp Business, Telegram, but you can post it on any network. Shorten it for X and Bluesky, and add a photo or video for Instagram and TikTok.
Can I change the wording?
Yes, and you should. Replace everything in [square brackets] and adjust the rest so it sounds like you. The template is a starting point, not a script.